Returns & Refunds Policy

We want your shop running, not waiting. If something arrives damaged, defective, expired, or different from what you ordered, we’ll work with you to make it right as quickly as possible.

This policy is intended to be consistent with the Consumer Act of the Philippines (Republic Act No. 7394) and other applicable Philippine consumer protection laws.

1. What Can Be Returned

You may request a replacement, repair, refund, or other applicable remedy if your item is:

• Damaged in transit, such as broken cups, dented cans, or leaking bottles;
• Defective, such as equipment that does not function properly upon first use;
• Incorrect, including receiving the wrong product, quantity, or variant;
• Expired upon delivery; or
• Otherwise not in accordance with your confirmed order or applicable warranty.

For near-expiry products, please contact us immediately so we can review the product’s remaining shelf life and the circumstances of your order.

2. What Cannot Be Returned

For food safety and hygiene reasons, we generally cannot accept returns of:

• Consumable products that have been opened or unsealed, unless the product is defective, damaged, contaminated, expired, or otherwise qualifies for a remedy under applicable law;
• Perishable products returned solely because of a change of mind;
• Products damaged because of improper handling or storage after delivery; and
• Products that are otherwise in good condition but are no longer wanted by the customer.

Change-of-mind returns are generally not required under Philippine consumer law. However, this does not affect your rights when a product is defective, damaged, expired, misdelivered, or otherwise covered by applicable consumer protection laws.

3. How to Report an Issue

To help us resolve your concern quickly, we recommend reporting any issue within 7 days of receiving your order.

Please:

1. Take clear photos of the product and its packaging. An unboxing video is also helpful, if available.
2. Contact us through Facebook, email support@alaboutfoods.com.ph, or our published customer service number and provide your order number.
3. Keep the product, packaging, labels, and other relevant materials until your claim has been reviewed.

We aim to respond within 1 business day.

An unboxing video is not required to submit a claim, but it may help us investigate courier-related damage more quickly. We recommend recording an unboxing video, especially for large or fragile orders.

The recommended 7-day reporting period does not limit any rights or remedies you may have under applicable Philippine law or an applicable product warranty.

4. Resolutions

Depending on the nature of the issue and applicable consumer rights, available resolutions may include:

• Replacement — shipped at no additional cost for approved claims or arranged for pickup from an applicable branch;
• Repair — where appropriate for equipment covered by warranty;
• Refund — processed through GCash or bank transfer, generally within 3–7 banking days after approval; or
• Store credit — if preferred and agreed to by the customer.

For approved claims where the product needs to be returned, we will provide instructions regarding courier pickup, branch return, or another appropriate return method.

5. Lazada, Shopee & TikTok Shop Orders

Orders placed through third-party marketplaces such as Lazada, Shopee, or TikTok Shop are generally processed through the return, refund, and dispute-resolution system of the marketplace where the order was placed.

• Lazada orders: Submit the request through your Lazada account.
• Shopee orders: Submit the request through the Shopee app or website.
• TikTok Shop orders: Submit the request through TikTok Shop.

You may also contact us directly so we can assist and coordinate from our side where possible.

Marketplace policies do not remove any consumer rights provided under applicable Philippine law.

6. Equipment Warranty

Equipment such as sealing machines, blenders, and similar products may include a 7-day replacement period for eligible manufacturing defects, together with any additional manufacturer or supplier warranty stated on the applicable product page.

Please keep your official receipt or proof of purchase for warranty claims.

Warranty coverage does not normally include damage caused by misuse, accidents, improper installation, unauthorized modification or repair, improper electrical supply, or failure to follow the product’s operating instructions.

Any warranty terms are subject to applicable Philippine consumer protection laws.

7. Contact Us

All About Foods & Beverage

Email: support@alaboutfoods.com.ph
Phone/Viber: +63 976 310 9040

You may also message the Facebook page of your nearest branch:

Davao • Cagayan de Oro • General Santos • Agusan del Norte • Zamboanga