Shipping & Delivery

1. How to Order

We sell coffee shop, milk tea, and ice cream supplies two ways:

• Order on this website — Mindanao pickup. Place and pay for your order here, then pick it up at the branch you choose: Davao, Cagayan de Oro, General Santos, or Zamboanga. No shipping fee.
• Nationwide delivery — through our official online stores. If you’re outside Mindanao (or you’d rather have it delivered), order from our Lazada, Shopee, or TikTok Shop pages. Delivery there is handled by the platform’s courier partners and covers Luzon, Visayas, and Mindanao.

Message us and we’ll send you the direct links to our official stores.

2. Branch Pickup (Website Orders)

Choose pickup at checkout and select your preferred branch. Pickup orders are usually ready within a few hours on business days — we’ll message you once your order is packed and ready.

Step	What Happens
1. Order & pay	Complete checkout and select your pickup branch
2. We prepare	Orders paid before 2:00 PM on business days are usually ready the same day
3. We confirm	You’ll get an SMS, email, or Messenger notice when it’s ready
4. Pick up	Bring your order number or payment confirmation to the branch

Please claim your order within 7 days. If you need to hold stock longer, just message the branch and we’ll arrange it.

3. Bulk & Wholesale Orders

Buying by the case or restocking a whole shop? Request a quote before ordering. For large volumes we can arrange local delivery or a special pickup schedule with your branch.

4. Fragile & Temperature-Sensitive Items

Fragile items (glass bottles, cones, equipment) are bubble-wrapped and boxed for safe transport. Temperature-sensitive items are best claimed the same day they’re ready — bring an insulated bag or cooler if you’re travelling a long distance from the branch.

5. Orders from Lazada, Shopee & TikTok Shop

For nationwide orders placed on our official stores, shipping fees, delivery timelines, COD availability, and tracking are all handled inside those apps. Track your parcel in the app where you ordered. If something goes wrong, you may file through the platform — or message us directly and we’ll help sort it out.

6. Received a Damaged or Wrong Item?

Report it within 7 days with photos and we’ll replace or refund it. For website pickup orders, please check your items before leaving the branch whenever possible. Full details in our Returns & Refunds Policy.

7. Questions?

All About Foods & Beverage
Email: support@alaboutfoods.com.ph
Phone/Viber: +63 976 310 9040

You may also message the Facebook page of your nearest branch:

Davao • Cagayan de Oro • General Santos • Agusan del Norte • Zamboanga